Refund policy
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Please fill out our returns form sent with your order.
Refunds
Once your return is received and inspected, we will notify you of the refund and a credit will automatically be applied to your credit card or original method of payment, within 3-5 days.
Exchanges
If you need to exchange your purchase please send us an email at enquiries@snowfinel.co.uk and send your item to: Snow Finel, Wood End, Prospect Road,, Alresford, SO24 9QF, United Kingdom. If you have a returns form please fill in and include or write a note with the order number stating what you require us to do.
Shipping
To return your product, you should mail your product to: Snow Finel, Wood End, Prospect Road,, Alresford, SO24 9QF, United Kingdom
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Please fill out our returns form sent with your order.
Refunds
Once your return is received and inspected, we will notify you of the refund and a credit will automatically be applied to your credit card or original method of payment, within 3-5 days.
Exchanges
If you need to exchange your purchase please send us an email at enquiries@snowfinel.co.uk and send your item to: Snow Finel, Wood End, Prospect Road,, Alresford, SO24 9QF, United Kingdom. If you have a returns form please fill in and include or write a note with the order number stating what you require us to do.
Shipping
To return your product, you should mail your product to: Snow Finel, Wood End, Prospect Road,, Alresford, SO24 9QF, United Kingdom
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.